Frequently Asked Questions

Take a look at some of the most frequently asked question below. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

My account

Why do I need to create an account?

To compare products with Uplift Money you have to create an account. This means that you can log back in to view previous quotes, create new quotes or edit your details.

It also means that if you're rushed for time, you can always come back at a later point to continue.

How do I log into my account?

To log into your account, click on the 'Sign in' button at the top of any page on our website. You will be asked to confirm your email address and validate your mobile number with a One Time Passcode to continue.

What is a One Time Passcode?

We've decided to ditch passwords in favour of One Time Passcodes. So you don't have to worry about creating a password with uppercase and lowercase characters, that includes numbers and special characters etc. We simply send you an SMS with a six-digit code that you enter into the website - simple as that.

We decided to use One Time Passcodes to help increase security and prevent fraud whilst making things easier for you.

How do I change my details?

When you log into your account, you'll find an option called 'Settings'. From here you'll find the option to edit your details.

How do I close my account?

When you log into your account, you'll find an option called 'Settings'. From here you'll find the option to close your account.

Personal Loans

What is a personal loan?

A personal loan as a type of loan that is not secured against any asset such as your home or vehicle. It's a flexible option that can be used for a variety of reasons, most commonly; to consolidate debts, purchase a vehicle or for home improvements.

How much can I borrow?

We help our customers compare personal loans from £2,000 right up to £25,000 over a period between 2 years and 5 years.

Will I be accepted?

That depends on your credit history. The better your credit score, the better the chance of being accepted.

Once you create a quote, we will send your details to a panel of lenders who will respond with a decision. This decision will include the monthly repayments, interest rate, total amount repayable and chance of approval.

To achieve this, a soft search is run against you which does not affect your credit score. It leaves a 'soft footprint' on your credit profile which only you can see and not the lenders.

In many cases you could be 100% pre-approved for a loan. Pre-approved means that if all the details you’ve provided are accurate and subject to additional checks by the lender, you’ll get this offer.

What is a real interest rate?

A real interest rate is based on you as an individual and your credit profile. It is the exact rate that a lender is willing to offer you.

If you are accepted by a lender who offers a real interest rate, you will see this as a 'Guaranteed APR' in your results. This means that unlike representative rates, the rate will not change once you make a full application.

What is a representative rate?

An important thing to consider is that often, if accepted, a representative rate (shown as a 'Rep APR' in your results) will look cheaper than a 'Guaranteed APR'. But unlike a 'Guaranteed APR', the rate may change once you make a full application.

We call this 'Rate Shock' where the rate you initially see can be very different to the rate on the credit agreement.

In the words of our regulators, the Financial Conduct Authority (FCA), they say;

An APR at or below which the firm communicating or approving the financial promotion reasonably expects, at the date on which the promotion is communicated or approved, that credit would be provided under at least 51% of the credit agreements which will be entered into as a result of the promotion.

What does this mean? A lender only needs to look at the interest rate of at least 51% of customers who were funded a loan. It does not take into account the other 49% of customers who received a higher interest rate.

What is Open Banking?

In some cases, you may see an offer from a lender who will need to validate your finances through Open Banking.

Open Banking is a data sharing standard that was introduced by the Competition and Markets Authority (CMA). It means that with your consent, all banks in the UK must allow you to securely share your transaction data with third parties.

These third parties are called Account Information Service Providers (AISPs). These AISPs must comply with strict rules and be regulated by the Financial Conduct Authority (FCA).

So when you click through to a lender who needs to validate your income through Open Banking, you will be taken through the security steps online that will provide the lender with consent to see your transaction data. AISPs cannot take or make payments on your behalf so it's a perfectly safe and authorised way to validate finances.

Secured Loans

What is a secured loan?

A secured loan is often referred to as a homeowner loan or a second charge mortgage. It's a loan that is secured against your property which means you have to own your home to apply (hence why it's commonly called a homeowner loan).

How much can I borrow?

We currently only show secured loans as an alternative option to a personal loan. So you may be offered this option for loans from £5,000 to £25,000 if you are a homeowner.

Will I be accepted?

If you have a really good credit score, you are actually more likely to be accepted for a secured loan than a personal loan. The reason being because the loan is secured against your property therefore the lender is reassured by the added security.

Is the rate guaranteed?

No. A secured loan is very different to a personal loan and requires a lot more information before the lender can make their decision. If accepted for a secured loan, you will see this as a Rep APRC on your results. The rate can change once you make a full application.

To make a final decision, a full fact finding process has to be completed on you as an individual, your partner (if you have a named partner on your mortgage) and your property.

Unlike a personal loan, you will be required to complete an application over the phone.

Now you’re ready to get started

Now you’ve read a little bit about how we work and the important things about our service, click the button below to get started with Uplift Money.